TERMS AND CONDITIONS

Terms & Conditions | Crafts From The Hearth, LLC

Last updated: February 10, 2026

These Terms & Conditions govern your use of the Crafts From The Hearth, LLC website and the purchase of our custom engraved and handcrafted products. By accessing our website or placing an order, you agree to these terms.

1. Company Information

Crafts From The Hearth, LLC (“we,” “us,” or “our”) provides custom engraving and handcrafted products for personal and gift use.

2. Website Use

By using this website, you agree that you will not:

• Use the site for unlawful purposes
• Submit false or misleading information
• Attempt to disrupt or compromise website functionality or security

We reserve the right to limit or terminate access to the website at our discretion.

3. Custom Engraving & Personalized Products

• Most products are custom-made and engraved to order.
• Customers are responsible for providing accurate spelling, dates, layouts, and design details.
• Once production begins, changes or cancellations are not guaranteed and may not be possible.
• Proofs, when provided, must be reviewed carefully. Approval confirms acceptance of all details.

4. Orders & Payment

• All prices are listed in U.S. dollars unless otherwise stated.
• Payment is required in full before production begins.
• We reserve the right to cancel orders due to pricing errors, suspected fraud, or policy violations.

5. Production & Turnaround Times

• Production times are estimates and not guarantees.
• Delays may occur due to order volume, material availability, or customer approval timing.
• Crafts From The Hearth, LLC is not responsible for delays caused by incorrect customer information.

6. Returns, Refunds & Cancellations

Due to the personalized nature of our products:

• All custom and engraved items are final sale
• Refunds or replacements are only offered if an item is defective or incorrect due to our error
• Issues must be reported within 7 days of delivery

For full details, please review our Refund Policy.

7. Materials & Natural Variations

We work with natural and handcrafted materials such as wood, leather, metal, and stone. Variations in grain, color, texture, and engraving depth are normal and are not considered defects.

8. Customer-Provided Content

By submitting text, images, logos, or designs, you confirm that:

• You own or have permission to use the content
• The content does not violate intellectual property or trademark laws

Crafts From The Hearth, LLC is not responsible for violations related to customer-provided content.

9. Intellectual Property

All website content, including text, images, product photos, logos, and designs, is the property of Crafts From The Hearth, LLC and may not be copied, reproduced, or used without written permission.

10. Shipping & Delivery

• Shipping times are estimates and not guaranteed
• We are not responsible for delays, loss, or damage caused by shipping carriers
• Customers are responsible for providing accurate shipping information

Shipping fees are non-refundable.

11. Refusal of Service

We reserve the right to refuse or cancel any order that includes:

• Illegal, offensive, hateful, or inappropriate content
• Requests that violate laws or third-party rights
• Content we are not comfortable producing

12. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the purchase price of the product
• We are not liable for indirect, incidental, or consequential damages
• Products are intended for personal or decorative use unless otherwise stated

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms & Conditions are governed by the laws of the state in which Crafts From The Hearth, LLC is registered, without regard to conflict of law principles.

15. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

16. Contact Information

For questions regarding these Terms & Conditions, contact:

Crafts From The Hearth, LLC

Email: craftsfromthehearth@gmail.com

Phone: 609-731-1621