refund policy

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Refund Policy | Crafts From The Hearth, LLC

Last updated: February, 10, 2026

Crafts From The Hearth, LLC specializes in custom engraving and handcrafted products. Because most items are personalized and made to order, refunds and returns are limited as outlined below.

Custom & Personalized Items

• All custom and engraved items are final sale.
• Once production begins, orders cannot be canceled, returned, or refunded.
• Customers are responsible for verifying all spelling, dates, layouts, and design details before approval.

Errors or Defective Items

If your item arrives damaged or incorrect due to our error:

• Contact us within 7 days of delivery
• Provide clear photos and your order number
• Approved issues will be resolved with a replacement or refund, at our discretion

Customer Errors

Refunds or replacements will not be issued for:

• Spelling, date, or design errors approved by the customer
• Natural variations in materials (wood grain, color, texture, engraving depth)
• Normal wear and tear or misuse

Shipping Issues

• We are not responsible for delays, loss, or damage caused by shipping carriers
• Shipping fees are non-refundable
• Claims for lost or damaged packages must be filed with the carrier

Refund Processing

• Approved refunds will be issued to the original payment method
• Processing times may vary depending on the payment provider

Refusal of Refunds

We reserve the right to refuse refunds that do not meet the conditions outlined in this policy.

Contact Information

For refund-related questions, contact:

Crafts From The Hearth, LLC

Email: craftsfromthehearth@gmail.com

Phone: 609-731-1621