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Crafts From The Hearth
Home
Shop by Category
Photo Engraving
Weddings
Cutting Boards
Awards
Acrylic Engraving
Glass Items
Glassware
Signs
For Him
For Her
Engraved Slate Coasters
Slate Coaster Catagories
Military Catagory
First Responders
Custom Coasters
Pens & Keychains
FAQ
Terms and Conditions
Refund Policy
Privacy Policy
Contact
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refund policy

Crafts From The Hearth, LLC

Refund Policy | Crafts From The Hearth, LLC

Last updated: February, 10, 2026


Crafts From The Hearth, LLC specializes in custom engraving and handcrafted products. Because most items are personalized and made to order, refunds and returns are limited as outlined below.


Custom & Personalized Items

  • All custom and engraved items are final sale.
  • Once production begins, orders cannot be canceled, returned, or refunded.
  • Customers are responsible for verifying all spelling, dates, layouts, and design details before approval.


Errors or Defective Items

If your item arrives damaged or incorrect due to our error:

  • Contact us within 7 days of delivery
  • Provide clear photos and your order number
  • Approved issues will be resolved with a replacement or refund, at our discretion


Customer Errors

Refunds or replacements will not be issued for:

  • Spelling, date, or design errors approved by the customer
  • Natural variations in materials (wood grain, color, texture, engraving depth)
  • Normal wear and tear or misuse


Shipping Issues

  • We are not responsible for delays, loss, or damage caused by shipping carriers
  • Shipping fees are non-refundable
  • Claims for lost or damaged packages must be filed with the carrier


Refund Processing

  • Approved refunds will be issued to the original payment method
  • Processing times may vary depending on the payment provider


Refusal of Refunds

We reserve the right to refuse refunds that do not meet the conditions outlined in this policy.


Contact Information

For refund-related questions, contact:

Crafts From The Hearth, LLC

Email: craftsfromthehearth@gmail.com

Phone: 609-731-1621

Copyright © 2026 Crafts From The Hearth, LLC - All Rights Reserved.

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